When it comes to sales, marketing and telemarketing during Covid-19, the question is: shall we stop it, or shall we adopt and possibly succeed? In my opinion this is the time to go digital, to work from home and to promote your brand among your prospects and customers.
It looks like we are all in this together, and it will be a while till we get back to normal, whatever “normal” it is going to be. According to officials, COVID-19 quarantine may last weeks, or even months, and it will probably be back in the fall, if the vaccine is not developed. So, this is a new reality and we need to adopt to it. On a good side, the times of change also presents opportunities to renew, rebuild, re-learn and reconsider what we do in our business and every day lives.
Many of us, small business owners, started our businesses in 1980s to early 2000s. We built them based on hard-core traditional marketing methods such as telemarketing, business networking, door knocking – you get the idea. All of us worked hard, and got customers the old way and we succeeded. Why do we need to change what worked for us for so many years? Many of us are still skeptical of the new modern marketing methods. Some tried it and failed, others found it challenging and time consuming to learn, and it can be hard to trust another marketing agency, which promises to make it all work.
As a result of these postponements and hesitations, hundreds of thousands marketing dollars are wasted without positive ROI’s.
In this article, I invite you to reconsider your telemarketing during Covid-19 strategies in favor of digital prospecting via LinkedIn, Google and other social media channels.
Why to reconsider doing Telemarketing During Covid-19 Pandemics? See if I can persuade you here:
“We do Telemarketing because our Customers are Not Present on Social Media Networks…because they are too small, too busy, not very educated, not technology oriented, etc.”
Surprisingly, this is a very common belief among late baby boomer’s generation and even early millennials. My counterparts were amazed when I shared my screen viz Zoom with them and presented the possibility of the Sales Navigator searches. One of my prospects was shocked when I presented them with a search showing over 18000 business owners in Ontario alone with 1-50 employees.
Marketing during Covid-19 presents an opportunity to tap into this huge pool of LinkedIn users, who now have more time on their hand, working from home and as a result are more active on their Social Media networks.
“Telemarketing is the only way to reach people – Our customers are not active on LinkedIn”
- According to statistics 40% of LinkedIn users use it regularly: https://kinsta.com/blog/linkedin-statistics/
- People who are not active will not accept your invite. And it is OK! It does not take long to invite other prospects, who are just like them and are active on the platform.
- You may choose to connect only with Premium profiles users. These type of users usually pay LinkedIn, so they are active on the platform for sure!
Money talks: LinkedIn Prospecting vs Telemarketing cost benefit scenario.
In addition to the benefits above, it has been calculated to be at least 10 times cheaper to deliver your message via LinkedIn rather than via Telemarketing. Here is the example based on the real numbers:
||18000 (Business Owners Ontario)
|Cost to Reach
||$1000 per month
||$50 per hour
||720 hours (25 calls/conversations per hour)
||$12000/ year or $1000 per month/profile
||$36000 ($3000 per month=60 hours)
|Connections/Calls per month average
||1500 invites=500 connections
||60*25=1500 calls/ 150 conversations (10% call/convers rate)
||30% Avg Reply rate
10% further interest = 15 monthly /future appointments
|150 conversation-2% appts = 3-5 appointments (optimistically)
|Cost per Appointment
“I get a lot of spam from my LinkedIn connections, nothing good can come out of this”
Yes, you may have spam if you are not connecting with the right people. Here are the reasons why you may have spam and how to fix it when marketing during COVID-19:
- You are accepting connections without looking at the Invitees profiles – they will spam you with the message not relevant to your business.
- Your Team uses LinkedIn Bots – Bots will connect you with wrong people.
- You do not regularly clean up and audit your connections.
“I tried it, but I did not get any results.”
According to statistics 43% of marketers say that they acquired at least one customer out of LinkedIn.
To achieve results, you need to have the following:
- Know your customers: Buyers Persona
- Sales Navigator Search – Pay for it and use the filters to narrow down your search.
- Do NOT Sell like a company. Be personal – connect first!
- Pay attention to your communications be friendly and professional.
- Keep conversation going and follow up, follow up, follow up!
In conclusion, I strongly believe that money spent on telemarketing during Covid-19 crisis shall be redirected towards digital prospecting, marketing and advertising. Digital prospecting on LinkedIn is unmatched when in comes to startinga connection and communications with our prospects and customers.
So, stay connected and stay healthy!
SEO in 2019:
The importance of keywords, meta-data, and long-form content
Your website is one of your most important marketing pieces. It’s often the first place customers look to understand what you do, why you do it, and how you stand out from the competition. It’s important to create website content with your customers’ needs and questions at the forefront. You also want to write SEO content that will make it easy for your ideal customers to find your business. The rules of SEO are continually changing according to how we use and access information online. If you’re wondering what to do for SEO in 2019, well, keywords are still the best starting point. We break down what they are, and how to design your site to use them well. Remember, the ultimate goal of Search Engines is to provide searchers with the most relevant results. These tips are designed to help search engines do just that!
What do you want to be found for?
Whether you’re just creating your first business site or updating an existing one, a very important step is to sit down and think about SEO keywords before you begin. Taking time to understand exactly what you want to be found for can help you understand how to design and organize your website. If you’re not sure what your keywords are, a good place to start is taking a look at your competition – especially the competition that comes up in the top spots when you search. If your business is focused in a certain location, it’s often helpful to include the location in the keywords. Other keywords can center around specific services you offer that people might be searching for. Often, the more specific you can be, the less competition you’ll have on searches.
If you need help researching keywords, a good resource is typing something into google and scrolling down to the bottom of the page to see similar searches.
What is Meta-data and why is it important?
Every page on your site should have something called “metadata” included. Clear, well-written metadata that includes your keywords is extremely important for SEO. The metadata basically summarizes what your page is about for search engines, telling them which topics are the most important on the page. Metadata doesn’t appear on the page itself, but search engines read your meta-data in order to help provide the best results to searchers. The metadata on your site is split up into three key elements:
The meta title is the bolded first line that shows on google when someone finds your site. It also shows up on the top of your browser when you’re on the page and provides the default name for your page link when someone bookmarks it. Why is this important?
Because if you have a clear, well-written Meta-title that puts the most important keyword as early as possible in the sentence, it will help guide people to click on your site. Make sure your Meta-title is clear for the reader to get the most clicks.
If you don’t add a meta-description to your site, search engines will typically show a short snippet from your page content – whatever is the most relevant to a user’s search. But that snippet, grabbed mid-paragraph, or cut-off, might not be very helpful to people. When you write a clear, easy to understand meta-description, you’re helping potential customers decide whether your content is relevant to their needs, so you want to make this one count! You also want to consider, what kind of content will help your customer, but also lead them to click for more information, so give a hint on the kind of helpful information they’ll find when they click through to your site.
Adding meta keywords and/or key phrases tells google the key ideas that searchers will find on your web page. You want to identify keywords for every page of your site and list them in your meta keywords, separated with commas. Whatever keywords you specify, you’ll want to try to use them a minimum of 3 times on the page to make them count.
Using keywords on your web page.
Once you’ve identified your main keyword, and incorporated it into your meta-title and meta-data, you’ll want to make sure that you use it again, at least 3 times in your page content. It’s also a good idea to use it in Header tags, in bold, or in bulleted or numbered lists. All of these styles on your page have more importance than big blocks of text, so putting keywords in these sections will reinforce their importance to search engines.
You should also identify some secondary keywords or key-phrases. While you may not use all of your secondary keywords in your meta-data title and description, simply add them 3 times throughout a page.
The Value of Long-form content
While your general website might not always use long-form content, adding content that is around 2000 words long provides a lot of value for SEO in 2019. The reason for this is that search engines see long-form content as in-depth information that can answer searchers’ questions in one easy place. You can create long-form content on your blog, in help guides, and pdf downloadable resources. Creating long-form content is a great idea for your business, because it helps your clients, proves your expertise in your industry, and on top of that, gives your SEO a boost!
While there’s a lot more to the SEO in 2019, carefully considering and using keywords on your website, crafting good meta-data, and creating long-form content on your website will all help your SEO, and get more customers to your door.
If you need help with your SEO, we’re the experts! Learn more about Prospect Solutions’ SEO services.